Kotak Mahindra Credit Card Customer Care No. 1800 209 0000
Organisation: Kotak Mahindra Bank
Toll free Numbers:
18002090000(Unauthorized transaction/Credit card, 24*7)
18002666666(Privy & Wealth Customers)
All India Numbers:
18602662666(Customer Contact Center)
7669010000(Missed call no. to Activate Card )
Emails:
IVRS Menu
First Select Language
Press 2- To report credit card related fraud Press 1- To tempary block your credit card Please enter your CRN
Press 1- To tempary block your credit card Please enter your CRN
Please enter your CRN
SMS Service
SMS Service <Keyword> to "5676788 Or 9971056767"
| To Know | Keyword |
|---|---|
| Card Blocking | K CCLOST< Last 4 digits of your Kotak Credit Card No.> |
| Your current amount due | CCBAL < Last 4 digits of your Kotak Credit Card No.> |
| Your amount due as per last statement | CCDUE < Last 4 digits of your Kotak Credit Card No.> |
| Your last three transactions | CCTXN < Last 4 digits of your Kotak Credit Card No.> |
| Your last payment received | CCPYMT < Last 4 digits of your Kotak Credit Card No.> |
| Your total spends this month | CCSPND < Last 4 digits of your Kotak Credit Card No.> |
| Your available credit balance | CCAVBL < Last 4 digits of your Kotak Credit Card No.> |
| Your credit card application status | CCAPP < your 13 digit Application No. > |
| PVR Coupon Balance(Unclaimed) | PVRBAL |
| Claim PVR Coupon Codes | PVRKCC <First 3 Wds Of the month> |
| Physical ATM PIN | CCPIN |
| VBV Unblocking | KOTAK UNBLOCK <Last 4 digits of your Kotak Credit Card> |
| Card Replacement | REPLACE |
| Card Redisptach | DISPATCH |
| Last 3 Transactions/Debits | K CCTXN A |
| Total Spends In The Current Bill | K CCSPND A |
| Pre-OTP f IVR | KOTP < Last 4 digits of your Kotak Credit Card No.> |
| Your credit card reward point balance | CCREW < Last 4 digits of your Kotak Credit Card No.> |
| IVR Transaction Passwd(OTP) | KOTP<Last 4 digits of your Kotak Credit Card No.> to |
| To convert your transaction into EMI | SMS EMI to 5676788 |
Grievance Redressal
| Levels | Procedure |
|---|---|
| Level 1 | Submit online request form Call at 1860 266 2666 Write at : Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013 Contact through inbox section on Net Banking. Visit Branch Turn around time of grievance redressal |
| Level 2 | If you, not received satisfacty response at level 1 within 7 wking days, send an email to our Service Assurance Centre. previous Service Request No. is required Download Grievance fm |
| Level 3 | If you not got satisfacty response at level 2 within 5 wking days, send email to nodal officer. Address: Kotak Infiniti, 4th Floor Zone 4Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097 Mon to Fri (10.00 am to 6.00 pm) |
| Level 4 | If you received unsatisfacty response at level 3 within 5 wking days, plz escalate to Principal nodal officer. Name:Mr. K. Vora (Senior Executive Vice President ) Address:Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097 Email : Mon to Fri(10.00 am to 6.00 pm) |
| In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman |