IIFL Samasta Finance Customer Care No. 1800 120 8868

Toll free Numbers:

18001208868(For Contact/Complaint)

All India Numbers:

08042913500(For Contact Support)

Website:

https://iiflsamasta.com/

Emails:

Socials:

Important Links:

IVRS Menu: 1800 120 8868

Press 1 : For group loan.

Press 2 : For dairy cattle loan.

Press 3 : For secure and unsecure loan.

Press 4 : For product loan.

Grievance Redressal Procedure

Level 1

If you have any query/complaint, then you can contact to the Branch Manager/Field Team at Toll-Free No.: 18001208868 or email at customer.care@iiflsamasta.com.

You can also lodge your complaint through Customer Grievance Form.

Level 2

If your complaint/query is not solved by the Branch Manager/Field Team, then you can contact to the State Nodal Officer. Sr.No. Areas State/Regional Nodal Officers Phone No. Email 1 Andhra Pradesh V Vinod Kumar 7331116600 vinodkumarv@iiflsamasta.com 2 Arunachal Pradesh Abhishek Bhattacharjee 7979805009 abhishekb@iiflsamasta.com 3 Assam Abhishek Bhattacharjee 7979805009 abhishekb@iiflsamasta.com 4 Bihar Bhasker Kumar 6203167633 bhasker.kumar@iiflsamasta.com 5 Chattisgarh Subham Nayak 7381851696 subhamn@iiflsamasta.com 6 Goa Harisha K 7411219084 harishak@iiflsamasta.com 7 Gujarat Priteshkumar Gohel 9998058876 priteshkumar.gohel@iiflsamasta.com 8 Harayana Naveen Sharma 8387858836 Naveens@iiflsamasta.com 9 Jharkhand Padma Lochan Paul 7856011161 lochan@iiflsamasta.com 10 Karnataka Harisha K 7411219084 harishak@iiflsamasta.com 11 Kerala Tamilarasan NV 7639556900 tamilarasannv@iiflsamasta.com 12 Madhya Pradesh Lokesh Sakle 9685226586 lokeshrs@iiflsamasta.com 13 Maharashtra Shailesh Walavalkar 8975584035 shailesh@iiflsamasta.com 14 Orissa SUKDEV DAS 7008175915 sukadevd@iiflsamasta.com 15 Pondycherry John william A 8870225893 johna@iiflsamasta.com 16 Rajasthan Naveen Sharma 8387858836 Naveens@iiflsamasta.com 17 Tamil Nadu John william A 8870225893 johna@iiflsamasta.com 18 Telangana V Vinod Kumar 7331116600 vinodkumarv@iiflsamasta.com 19 Tripura Abhishek Bhattacharjee 7979805009 abhishekb@iiflsamasta.com 20 Uttar Pradesh Abhijeet Haldar 9140211425 abhijeet@iiflsamasta.com 21 West Bengal Abhishek Bhattacharjee 7979805009 abhishekb@iiflsamasta.com

Level 3

You can also contact to the Principal Nodal Officer Contact No.: 080-42913591, 8792913128 Email: nodalofficer.cgrm@iiflsamasta.com.

Level 4

If you did not receive any response within 15 days of lodging the complaint ,then you can contact to the Microfinance Industry Network (MFIN) at Toll-Free No.: 18001021080 or email at customercomplaint@mfinindia.org.

If you did not receive any response within 30 days, then you can also lodge your complaint through NBFC Ombudsman/ CMS Portal.

Corporate Office

IIFL Samasta Finance Limited, #73, 2nd Floor Lalbagh Road Next To KIA Motors Bangalore 560027. Karnataka.

Registered Office

IIFL Samasta Finance Limited, 110/3, Lalbagh Main Road, Krishnappa Layout, Bengaluru 560027, Karnataka, India.