Capital One Customer Care No.
Website:
Address
Capital One Financial Corp 1680 Capital One Drive McLean, VA 22102-3491 United States
Credit Card support Contacts
| Service | Contact Details |
|---|---|
| Personal credit cards | |
| Customer Service | 1-800-227-4825 (For servicing of existing accounts only) |
| Outside the US, call collect | 1-804-934-2001 |
| Online banking support | 1-866-750-0873 |
| Fraud Protection | 1-800-427-9428 or 1-800-239-7054 |
| International collect calls to report a lost or stolen card | 1-804-934-2001 |
| Secured Card Make an initial deposit | 1-800-219-7931 |
| Report death of a cardholder | 1-877-357-5659 |
| Small Business credit card | 1-800-867-0904 |
| Opt out of marketing solicitations | 1-888-817-2970 |
| Contact Through mail | |
| Small Business | |
| Small Business credit card | |
| Small business credit card customer service | 1-800-867-0904 (Also to open an account or to report a lost or stolen credit card) 24 hours a day, 7 days a week |
| Online banking customer service for small business credit card customers | 1-866-750-0873 24 hours a day, 7 days a week |
| Report a lost or stolen card | 1-804-934-2001 International Collect 24 hours a day, 7 days a week |
| Small business banking | |
| Customer service for business accounts with access to a branch | 1-888-755-2172 Monday – Friday, 8am – 8pm ET International Collect: 1-804-476-3030 |
| Customer service for business accounts with digital access only | 1-844-88-SPARK (77275) Monday – Friday, 8am – 8pm ET International Collect: 1-804-476-3040 |
| Capital One merchant services | |
| Capital One merchant services | 1-888-754-4371 24 hours a day, 7 days a week |
| Investing | |
| ShareBuilder401K | 1-800-943-6108 x1 Monday – Friday, 9am – 8pm ET |
| Contact Through mail | |
| Payment Address - Small Business Installment Loan | Capital One PO Box 105474 Atlanta, GA 30348-5474 |
| Small Business General Correspondence - Credit Card and Line of Credit | Capital One Attn: General Correspondence PO Box 30285 Salt Lake City, UT 84130-0285 |
| Collect call support if you're outside the U.S. | |
| Tell the operator you are calling the U.S. collect and provide the Capital One phone number: | 1-804-934-2001 |
Banking support
| Service | Contact Details |
|---|---|
| Capital One Retail | |
| Customer Service | 1-800-655-BANK (2265) Checking, Savings, CD & IRA accounts and to report a lost or stolen ATM/Debit Card Automated services are available 24 hours a day, 7 days a week. Customer Service Bankers are available Sun-Sat 8am-11pm EST |
| Report a lost or stolen ATM/debit card | 1-804-967-1000 International Phone Number |
| Report suspicious emails | If you believe you have received a phishing email that claims to be from Capital One, forward the suspicious email to: [email protected] |
| Written Correspondence and Documents | Fax: 1-888-464-3220 |
| Contact Through mail | |
| Deposits | Checking Accounts, Savings, Money Market and CD Accounts Capital One Bank PO Box 98707, Las Vegas, NV 89193 |
| General Correspondence | Capital One Bank PO Box 98707, Las Vegas, NV 89193 |
Loans support
| Service | Contact Details |
|---|---|
| Auto financing support | |
| Existing customers | 1-800-946-0332 FAX: 1-866-722-0410 Business Hours: Mon - Fri, 9 a.m. to 8 p.m. ET 24 hour automated assistance |
| New and used financing applications | 1-800-689-1789 Business Hours: Mon - Fri, 9 a.m. - 9 p.m. ET Sat, 10 a.m. - 7 p.m. ET |
| Auto refinance applications | 1-833-292-8336 Business Hours: Mon - Fri, 9 a.m. - 9 p.m. ET |
| Contact Through mail | |
| Payments | (Please check your statement for the best address and fastest processing) Capital One Auto Finance P.O. Box 60511 City of Industry, CA 91716 |
| Overnight payments | Capital One Auto Finance Attn: Payment Processing 2525 Corporate Place 2nd floor Suite #250 Monterey Park, CA 91754 |
| Correspondence | Capital One Auto Finance 7933 Preston Road Plano, TX 75024-2302 Fax: 1-866-722-0410 (Please include reference number) |
| Personal loan support | |
| Customer service | (For servicing of existing accounts only) 1-800-926-1000 |
| Online sign in assistance | 1-877-442-3764 |
| Correspondence fax | 1-866-305-5391 |
| Contact Through mail | |
| Payments | (Please check your statement for the best address and fastest processing) Capital One PO Box 71142 Charlotte, NC 28272-1142 |
| Correspondence | Capital One PO Box 30273 Salt Lake City, UT 84130-0273 |
Other accounts and services
| Service/ Query | Contact Details |
|---|---|
| Canada Accounts- Customer Service | |
| Toll-free within Canada and the U.S. | 1-800-481-3239 |
| Outside of Canada or the U.S., call us collect. | 1-804-934-2010 |
| Teletypewriter (TTY) Services. | 1-800-219-1009 Note: you must call from a TTY device for this text telephone service. |
| Application Status | 1-877-277-5901 (Say "application status" when prompted.) |
| Contact Through mail | |
| General Correspondence | Capital One Customer Service P.O. Box 500, Stn. D Scarborough, ON M1R 0C2 |
| Payments | Capital One P.O. Box 4566, Stn. A Scarborough, ON M5W 0H9 (Be sure to write your 16-digit account number on your cheque or money order.) |
| Payment Investigations | Capital One Customer Service Attn: Payment Investigations P.O. Box 4908, Stn. D Scarborough, ON M1R 4Y8 |
| UK Accounts Opening hours are: Mon to Fri, 7am - 9pm Sat and Sun, 8am - 5pm | |
| General account | 03444 812 812 |
| General account (if you are calling from outside of the UK) | +44 115 993 8002 |
| Online account | 03444 814 000 |
| Report your card lost or stolen | 0800 952 5267 |
| Report your card lost or stolen from abroad | +44 115 993 8002 |
| Report fraud * Monday to Friday 8am - 9pm Saturday & Sunday 8am - 5pm | Account Fraud 0800 952 5458 Application Fraud 0800 952 5143 |
| If you're struggling with payments and need help * Monday to Friday 8am - 8pm Saturday and bank holidays 8am - 5pm Sunday - closed | 0800 952 4966 |
| Existing applications | 0800 952 5252 |
| Contact Through mail | |
| Capital One Card Services | Capital One Card Services P.O. Box 5283 Nottingham NG2 9HD |
| If you want to send a cheque | If you want to send a cheque, please post it to: Capital One Europe Plc PO Box 1517 Northampton Nn1 9Gz |
Contact Through Mail
| Issues | Mailing Address |
|---|---|
| For credit card payment | Capital One Attn: Payment Processing PO Box 71083 Charlotte, NC 28272-1083 |
| OVERNIGHT ADDRESS* Capital One Attn: Payment Processing 6125 Lakeview Rd Suite 800 Charlotte, NC 28269 | |
| Mail general correspondence | Capital One Attn: General Correspondence P.O. Box 30285 Salt Lake City, UT 84130-0285 |
| Investigate a misapplied payment | Capital One Attn: Payment Investigations P.O. Box 30287 Salt Lake City, UT 84130-0287 |
| Dispute a credit card charge | Capital One Attn: Disputes P.O. Box 30279 Salt Lake City, UT 84130-0279 |
| Report suspected credit card fraud | Capital One P.O. Box 30277 Salt Lake City, UT 84130-0277 |
| Credit card and line of credit general correspondence | Capital One Attn: General Correspondence P.O. Box 30285 Salt Lake City, UT 84130-0285 |